Welcome to the Visil Podu Help Center. Find answers to frequently asked questions and guides on how to use our platform effectively.
1. Account Issues
How do I change my profile information?
Navigate to your Profile tab in the app, tap on "Edit Profile", and update your display name, username, bio, or profile photo. Note that display names and usernames can only be changed limited times within a 14-day window.
Why is my account restricted?
Accounts may be restricted or suspended if they violate our Community Guidelines. You will see the specific reason when attempting to log in, and you can contact our support team to appeal.
2. Login Problems
I am not receiving the OTP code. What should I do?
Ensure you entered the correct email or phone number. Check your spam or junk folder if checking email. You can request a new OTP code after the resend cooldown timer expires.
How do I log out of other devices?
Go to Account Settings > Active Sessions, where you can inspect all devices logged into your account and revoke their access individually or sign out from all other sessions.
3. Account Recovery
Can I recover my deleted account?
Yes, if your account is in the 30-day recovery window, you can recover it by visiting the recovery page in the app or the recovery web portal and verifying ownership.
4. Account Deletion
How do I delete my account?
You can request account deletion from the app settings. It requires re-authentication. Your account will enter a 30-day recovery period, after which it will be permanently deleted.
5. Reporting Abuse
How do I report a post, comment, or user?
Tap the three dots on the top right of any post, comment, or user profile, select "Report", choose the appropriate category, and submit. Our moderation team reviews reports 24/7.
6. Community Guidelines
What content is prohibited?
We prohibit hate speech, harassment, violence, explicit adult content, spam, misinformation, and copyright infringement. Violations lead to content deletion and account bans.
7. Contact Support
Need help?
support@infaverse.com